This issue of The Innovation Journal highlights ways that human services “clients” are involved in policy and practice in public sector organizations. The literature now favors a robust client voice in the planning and evaluation of services. Referring to mental health consumers, Chaney defines that voice as “meaningful participation in the design, delivery, and monitoring of health care” (Chaney, 2002). This Commentary primarily focuses on client or consumer involvement in public administration research and evaluation in the United States. However, its central principles are applicable wherever any form of research takes place. Public participation in health care and its benefits cannot be achieved without the direct involvement of the consumer voice and influence. The effectiveness of that involvement is determined by the characteristics of both the consumer members and the work environment (Shea et al, 2005).

Tác giả: Richard H. Beinecke DPA, ACSW, Jonathan Delman MPH, JD, DsC (cand.)

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